Key Takeaways:

• Auracast technology enables high-quality, low-latency audio to reach unlimited compatible devices, expanding accessibility beyond traditional assistive listening to include multilingual commentary and audio description.
• Listen Technologies and Bluetooth SIG leaders will present on July 1, sharing strategies for making stadiums and arenas Auracast-enabled to improve fan engagement and future-proof venues.
• Auri, developed with Ampetronic, offers a practical solution for venues to adopt Auracast now, reflecting a shift from compliance-driven accessibility to innovative, inclusive fan experiences.

Listen Technologies, a provider of advanced wireless listening solutions for 27 years, will join the Bluetooth Special Interest Group (SIG) as an exhibitor at SEAT 2025 in Nashville from June 29 to July 2, 2025. Listen Technologies will showcase Auri, which the company says is the first Auracast broadcast audio-based assistive listening system. Members of the Listen Technologies and Bluetooth SIG teams will also present at the conference, offering attendees an in-depth look at how Auracast broadcast audio is transforming the way fans engage in stadiums and arenas.

SEAT (Sports & Entertainment Alliance in Technology) is dedicated to the executives, decision makers, and professionals who work across the worldwide sports, collegiate, and entertainment industry. The core mission of SEAT is to provide an opportunity for the leaders of sports and entertainment venues to network directly with industry peers and to share innovative technology solutions, lessons learned, and case studies.

Making Audio More Inclusive for Fans

Kasey Kaumans, market development manager at Listen Technologies, and Chuck Sabin, vice president of technology and market development at Bluetooth SIG, will present ‘Breaking Barriers: How Auracast Broadcast Audio is Redefining Accessibility in Sports & Entertainment Venues’ on July 1 at 2 p.m. CST.

“In the evolving landscape of fan experience, accessibility is no longer just about compliance; it is about inclusion, innovation, and elevating the event for everyone,” said Kaumans.

Auracast is a new capability from Bluetooth technology. It enables high-quality, low-latency audio to be transmitted to an unlimited number of compatible devices, unlocking a revolutionary listening experience for all attendees at sports and entertainment venues, not just those with hearing loss. Whether it’s clearer play-by-play commentary, multilingual broadcasts, or audio-described content for visually impaired fans, Auracast opens a world of possibilities.

How to Make Venues Auracast Enabled

Consumer devices featuring Auracast technology are available, and more are being announced. Auracast is quickly becoming a new standard feature in hearing aids, smartphones, earbuds, and headphones, enabling these devices to receive broadcasts from Auracast transmitters.

Kaumans will outline how venues can leverage Auracast technology to connect with fans and future-proof stadiums and arenas as adoption of Auracast-compatible devices increases. He will demonstrate Auri in-room during the presentation and at Booth #12 during the conference. Listen Technologies and its strategic partner, Ampetronic, developed Auri so venues and guests can benefit from this technology now.

“From enhancing assistive listening to enriching the in-venue audio experience for the masses, this session will demonstrate how Auracast broadcast audio is transforming sports and entertainment, and why accessibility is the new frontier of premium fan engagement,” said Sabin.

To learn more about SEAT 2025, visit https://seatconference.com/.

Key Takeaways:

1. Convention Support and Technology Showcase: As HLAA Hear For Life partners, Ampetronic | Listen Technologies will sponsor the 2025 HLAA Convention and provide hearing loop and Auracast systems to improve audio accessibility.
2. Auracast Innovation: The companies are promoting Auracast broadcast audio Bluetooth technology through their Auri system to transform public audio access for people with hearing loss.
3. Community and Advocacy Engagement: Their partnership also extends to supporting HLAA’s Walk4Hearing events, which raise awareness, foster community, and advocate for hearing health nationwide.

Listen Technologies, a provider of advanced wireless listening solutions, and Ampetronic, a known globally for its hearing loop systems, announced that they are a now Hearing Loss Association of America (HLAA) Hear For Life partner.

Listen Technologies and Ampetronic are strategic partners under the Allvida umbrella, with aligned operations, leadership, and resources. As an HLAA Hear For Life partner, they will sponsor the 40th annual HLAA Convention. Ampetronic | Listen Technologies will also provide assistive listening systems at the HLAA 2025 Convention to increase access to clear audio and raise awareness of new assistive listening technologies.

HLAA and Ampetronic | Listen Technologies Highlight Assistive Listening Technologies  

HLAA aims to build a hearing health movement empowering millions of people with, and at risk of, hearing loss to thrive through education, advocacy, and a nationwide network of support. The HLAA Convention is an annual communication-accessible conference designed to support hundreds of people with hearing loss from all walks of life around the United States. The HLAA 2025 Convention will take place June 11-14, 2025, in Indianapolis.

Ampetronic | Listen Technologies, with installation partner Thunder Hearing & Sound, will provide hearing loop and Auracast broadcast audio-based assistive listening systems at the HLAA 2025 Convention to increase attendees’ access to high-quality venue audio. Assistive listening systems help overcome background noise and poor acoustics in public spaces that can make it difficult for hearing aid users to understand speech.

“HLAA is grateful for Ampetronic | Listen Technologies’ partnership and commitment to offer technologies and solutions that support the needs of people with hearing loss and enhance the listening experience for everyone,” says HLAA Executive Director Barbara Kelley. “The HLAA 2025 Convention is the perfect place for people to see and test new technology in a supportive and empowering environment where they can learn, connect with others, and share their experiences to help them live well with hearing loss.” 

Auracast Changing Hearing Assistance Delivery in Public Spaces

Auracast broadcast audio is a new Bluetooth capability that enables an audio transmitter to broadcast to unlimited compatible receivers in public spaces, including theaters, performing arts centers, arenas, houses of worship, transit stations, and higher education environments.

Ampetronic | Listen Technologies developed Auri, a complete, installed Auracast broadcast audio-based assistive listening system, so venues and end-users can benefit from this latest technology. The companies previewed Auri at the HLAA 2024 Convention and began shipping the solution in early 2025. Ampetronic | Listen Technologies aim to introduce more HLAA members and convention attendees to Auracast broadcast audio and increase awareness of this new way to connect to high-quality audio in public spaces.

Advocating for Accessibility in Public Venues

Julian Pieters, chief strategy officer at Ampetronic | Listen Technologies, will join Henry Wong from Bluetooth SIG and Ann Thomas from HLAA in a presentation, titled “Empowering inclusion: Advocating for audio accessibility with Auracast broadcast audio and other assistive listening systems in public spaces,” at the HLAA Convention on June 12, 2025, from 9:30 AM to 10:45 AM.

“There are exciting, transformative assistive listening technologies and systems available that can help people with hearing loss hear audio more clearly in common areas,” says Pieters. “We are honored to partner with HLAA, a tireless advocate for individuals and their families impacted by hearing loss, to raise awareness of these technologies and systems, demonstrate how to access them, and encourage people to ask for and utilize them in the venues they visit. We also want to support hearing care professionals with information so they can help their patients utilize assistive listening systems to complement and support their hearing aids for an optimal listening experience.”

Walk4Hearing Events Empower Individuals with Hearing Loss

As a Hear For Life partner, Ampetronic | Listen Technologies will sponsor the HLAA’s Walk4Hearing initiative. This powerful movement aims to break down barriers and empower individuals with hearing loss. Annual Walks in 20 cities throughout the United States bring teams of family, friends, and advocates together to raise funds for hearing health while fostering support and connection.

“Walk4Hearing events provide meaningful moments of connection and support to people impacted by hearing loss. These events highlight the prevalence of hearing loss and the importance of advocacy and education about hearing health and hearing assistance,” says Pieters.

More information about HLAA, the HLAA 2025 Convention, and Walk4Hearing events is available at https://www.hearingloss.org/.

Key Takeaways:

1. Enhanced Accessibility: Starkey Edge AI hearing aid users can stream TV audio directly to their devices without extra accessories.
2. Advanced Bluetooth Tech: Auracast and LE Audio offer high-fidelity, multi-user streaming and personalized volume control.
3. Seamless Integration: This collaboration supports both companies’ missions to improve accessibility and entertainment for individuals with hearing loss.

This Better Hearing Month, Starkey is partnering with LG to enhance accessibility for people with hearing loss through the power of Auracast streaming. With the launch of LG’s 2025 OLED and QNED evo TV, Starkey Edge AI hearing aid wearers can now easily experience clearer, more immersive sound when watching television. 

For decades, television audio has been a top concern for hearing aid wearers. Streaming audio from the TV to the hearing aid helps with understanding, listening fatigue, and the fight over the volume control with listening partners. LE Audio and Auracast, the next generation of Bluetooth technology, allow higher fidelity streaming and the ability to stream to multiple users at one time. 

With Starkey Edge AI hearing technology and LG’s 2025 OLED and QNED evo TV, no additional accessories are needed. Using their Android phone with LE Audio, hearing aid users can stream audio directly to their devices at a personalized volume while their listening partners enjoy their own optimal setting.  

“By partnering with LG to integrate Auracast streaming directly into LG’s latest TVs, we are breaking down barriers to accessibility and delivering a seamless, high-fidelity listening experience for hearing aid users,” says Starkey Chief Technology Officer and Executive Vice President of Engineering Achin Bhowmik, PhD.  

“Pursuing LG’s ‘Better Life for All’ philosophy, we are committed to providing easy accessibility in entertainment to everyone as well as individuals with disabilities,” adds SP Baik, vice president and head of TV Product Planning at LG Electronics.  

Featured image: Starkey and LG

Robinson is an experienced AV systems business development manager and engineer

Robinson has spent his career in AV. His experience includes work as an AV consultant and a consultant liaison at a manufacturer. Before joining Listen Technologies, he was a business development manager at a systems integration firm. Robinson has also held roles as a systems design engineer and has worked with government, education, and commercial accounts.

“Stephen brings tremendous AV systems design, engineering, and sales experience to Listen Technologies. His varied experience across several markets and regions means he understands the important role each channel member plays in meeting customers’ unique AV needs,” says Shaffer. “It’s an exciting time for our company as we continue to drive innovation in assistive listening and audio solutions, and we’re happy to have Stephen with his professional knowledge, record of success, and enthusiasm on the Listen Technologies team supporting our sales efforts.”

Robinson will sell Listen Technologies and Ampetronic solutions in the Eastern U.S.

Robinson will lead the Eastern U.S. team selling Listen Technologies’ full suite of solutions, including ListenWIFI, ListenTALK, ListenRF, ListenIR, and Auri.

Auri is a complete Auracast broadcast audio-based assistive listening system. It delivers clear, reliable, seamless audio to Auracast compatible hearing devices and dedicated receivers.

Robinson will also represent Ampetronic and sell its hearing loop systems in the region as part of Listen Technologies’ partnership with Ampetronic and the companies’ creation of a single, market-leading source for innovative audio solutions.

“The AV industry has been a gift to me throughout my career. Over the past 10 years, I have worked with so many amazing people—integrators, manufacturers, and industry professionals—who have inspired me every step of the way,” says Robinson. “Listen Technologies is a manufacturer I have worked with and admired since the very beginning of my career. The Listen Technologies team continues to push the boundaries of how assistive listening is perceived and embraced in our industry. I am incredibly honored and excited to now represent the Eastern region for this great company.”

Serpa has extensive experience in accounting, finance, and international trade and strategy at manufacturing and high-tech organizations. His expertise includes corporate financial planning and analysis, and deep knowledge of accounting standards, including international financial reporting standards. Serpa is skilled in audits, tax reporting, and implementing internal controls.

“David is organized, trusted, and highly motivating, with a record of success leading finance and accounting teams at multi-national organizations. He will be instrumental in helping Listen Technologies streamline its accounting operations, ensure regulatory compliance, and drive fiscal performance as the company continues to grow,” says Keone. “We look forward to David’s counsel and management in the role of financial controller.”

Prior to joining Listen Technologies, Serpa was director of finance and corporate treasury at a direct sales organization.

“I am excited to join Listen Technologies as financial controller,” says Serpa. “The company’s innovative approach and commitment to hearing accessibility are truly commendable. I look forward to enhancing the accounting and financial operations, driving strategic financial planning, and partnering with the talented team at Listen Technologies.”

Serpa has a Master of Business Administration degree. He is a Chartered Professional Accountant and Certified Management Accountant.

Kaumans has spent his entire career at Listen Technologies. Most recently, he was regional sales manager for the East Coast. Kaumans has developed strong customer and partner relationships and helped establish Listen Technologies as the leading provider of assistive listening and communication solutions in several vertical markets, according to the company.

“During Kasey’s 18 years with Listen Technologies, he has consistently built strong relationships that foster collaboration and growth,” says Shaffer. “In this role, Kasey will extend Listen’s support of our consultant and end-user communities to create a more accessible world through Listen Technologies’ communication solutions portfolio.

Kaumans Helps Venues and End-Users Overcome Communication Challenges

Kaumans is an ardent champion of accessibility who is passionate about helping customers provide exceptional audio experiences to all end-users. Kaumans identifies trends and anticipates the needs of hard of hearing individuals and anyone who might find it difficult to hear and understand in public spaces. As market development manager, he collaborates with product management to ensure Listen Technologies’ solutions are aligned to customer needs.

“It’s an honor to work with such a committed group of people for an organization that continues to innovate and bring to market assistive listening and communication solutions that meet real needs and make a difference in people’s lives,” says Kaumans. “From pioneering audio-over-Wi-Fi to introducing the first complete Auracast broadcast audio-based assistive listening system, Listen Technologies is leading the evolution of assistive listening and helping venues make clear audio accessible for everyone. There are so many opportunities to bring assistive listening and communication technologies to different markets and I’m excited to continue this incredible journey with Listen Technologies.”

Key Takeaways:

• Revolutionizing Accessibility: Auracast broadcast audio, powered by Bluetooth LE Audio, offers a superior sound experience for hearing aid users, eliminating common barriers at live performances.
• Global Industry Support: Companies like Samsung, Google, and the Bluetooth SIG back Auracast, highlighting its potential to improve accessibility across public spaces and devices.
• Permanent Implementation: The Sydney Opera House has permanently installed Auracast in key venues, setting a new standard for inclusive cultural experiences worldwide.

Advanced accessibility technology is set to transform the listening experience at the Sydney Opera House for people with hearing loss following a collaboration between GN, Hearing Australia, and the National Acoustic Laboratories.

Starting today, the Opera House has become the first global cultural institution to introduce Auracast broadcast audio, an audio innovation for live performances, into its venues for hearing aids users. The advanced assistive listening technology offers a superior sound experience via Bluetooth Low Energy (LE) Audio and Auracast broadcast audio, a major step forward in removing barriers and achieving greater inclusion for the one in five people globally who live with hearing loss.

TV presenter Osher Günsberg, a hearing aid user, welcomed representatives from the audiology sector, the deaf and hearing loss community, as well as the media to the Opera House to experience the new technology with a live performance broadcast directly to hearing aids and earbuds.

The presence of representatives from Samsung Electronics, Google, and the Bluetooth Special Interest Group (SIG) underscored the broad support for Auracast and its potential to enhance accessibility across a wide range of devices and platforms. These leaders showcased Auracast-enabled products that demonstrated how it enhances listening experiences in public spaces and venues.

Hearing aid users can face barriers at live performances, with current assistive listening systems such as induction hearing loops optimized for speech while music can sound distorted and available seating limited to areas with coverage.

“Live music is one of life’s great joys. But like many people with hearing loss, I’ve found my enjoyment has been dulled by poor sound quality or being restricted to certain seats,” says Marian Jones, a hearing aid wearer who attended the event. “Hearing the beautiful music via Auracast was the crispest and clearest experience I’ve had in years. It was quite emotional to see the reactions from others with hearing loss at the performance. This is so important to drive forward accessibility.”

Auracast provides access to high-quality broadcasts to listen to sound shared from a nearby transmitter through hearing devices to Auracast-compatible audio devices. GN has been working closely with technology companies for several years to ensure hearing aid end-users have early access to this breakthrough technology.

“We are at the forefront of bringing Auracast to hearing aid wearers so they can easily connect to and enjoy great sound no matter where they are,” says Peter Karlstromer, CEO of GN. “We are very proud to collaborate with the Sydney Opera House, National Acoustic Laboratories, and Hearing Australia to enable Auracast and inclusive performances at this iconic venue—we hope it will encourage more to follow suit and enter the next era of connectivity.”

The Sydney Opera House has permanently fitted its Western Foyer venues—including the Drama Theatre, Playhouse, and Studio—with Auracast transmitters.  

GN was the first hearing aid manufacturer to pioneer hearing aids that connect with Bluetooth LE Audio and Auracast in 2023. The company has now integrated this technology across its entire new ReSound and Beltone portfolio and introduced an app-based Auracast assistant. Event attendees who do not wear hearing aids were able to experience Auracast using the Samsung Galaxy Buds3 Pro.

The Auracast launch event opened with a keynote address by Ingrid Dahl-Madsen, Danish Ambassador to Australia and New Zealand and Ambassador designate to Fiji. Dahl-Madsen highlighted the significance of the moment—celebrating the connection between Denmark, a global leader in hearing technology innovation, and Australia, home to the Sydney Opera House, designed by Danish architect Jørn Utzon.  

Find out more about Auracast broadcast audio here.

Featured image: Sydney Opera House. Photo: GN

Takeaways:

• Auri offers crystal-clear, multi-channel audio with no discernable latency, making it ideal for live events, presentations, and other public spaces.
• The system includes professional-grade transmitters, dedicated receivers, docking stations, and Auri Manager software for seamless configuration and management.
• Auri integrates with existing assistive listening technologies, supporting a wide range of venues while promoting early adoption of Auracast technology.

​​Listen Technologies Corporation, a provider of advanced wireless listening solutions, and Ampetronic, a provider of hearing loop systems, announced that Auri, an Auracast broadcast audio-based assistive listening solution, is now available for shipping.

Auri lets venues and end users adopt Auracast broadcast audio technology, a new standard for Bluetooth Low Energy Audio, for assistive listening in public spaces, according to the companies. Auri delivers high-quality, low-latency, multi-channel audio to an unlimited number of dedicated receivers and newly emerging Auracast compatible consumer devices.

Auri: Complete Assistive Listening Solution

Auri, powered by Ampetronic and Listen Technologies, features network installed transmitters, dedicated receivers, docking stations, Auri Manager software, and a complete line of accessories, including headphones, neck loops, and signage.

Auri TX2N Transmitter: The Auri TX2N is a professional-grade transmitter that accepts a variety of audio inputs to suit different venues and applications. Audio inputs can be assigned in mono or stereo to one or two channels; venues can add more channels by connecting additional transmitters. Each Auri TX2N transmitter broadcasts over a wide area. If more coverage is needed, the system can be expanded by adding an additional transmitter in the repeater mode. An optional transmitter with Dante network audio interface is available.

Auri RX1 Receiver: The Auri RX1 receiver meets global accessibility requirements for assistive listening and lets end users choose how they receive a broadcast. They can use their own Auracast compatible device or an Auri receiver to scan for available broadcasts. Auri receivers can be programmed to support both open and encrypted broadcasts. The Auri receiver works with integrated neck loop lanyards for users with telecoil-equipped hearing aids.

Auri D4 and D16 Docking Stations: Auri docking stations in 4- and 16-unit models can be used for standalone charging or to manage and configure receiver settings and support firmware updates to docked receivers. A complete receiver configuration can be stored in the docking station and transferred to all docked receivers with the press of a button.

Auri Manager Software: Auri Manager software for Windows facilitates system set-up and management. Venue operators can configure a single device or manage an extensive system deployed across a site or multiple areas within a venue. They can manage broadcast channel names and settings, apply passwords to protect channel access, and download and install firmware updates.

The Auri system is ready for installation and deployment. It can be used with all other assistive listening technologies in venues or combined with ListenIR, ListenRF, ListenWIFI, or Ampetronic hearing loops in new installations to maximize accessibility.

Further Reading:

The Auri System: Features and Benefits

• High-quality, low-latency audio: Auri delivers clear, high-quality audio with no discernable latency, and is suitable for a wide range of listening needs, including live events, presentations, and multimedia content.
• Multi-channel capability: Auri supports multiple audio channels to cater to diverse audio requirements within a single venue, offering flexibility in sound management.
• Extended coverage and scalability: Auri broadcasts audio over 100 meters, with the option to add multiple transmitters for expanded coverage or additional channels, making it ideal for any size venue.
• Broad accessibility and compatibility: Auri functions with dedicated receivers and a wide range of Auracast compatible consumer devices, including hearing aids, headphones, and smartphones, facilitating early adoption of Auracast technology.
• Software management: Auri Manager software is an intuitive platform that makes it easy for installers and venue operators to manage and configure devices over a network.

Listen Technologies and Ampetronic previewed Auri at several industry events beginning in 2024. The system has received positive feedback from integrators, resellers, consultants, and others in the professional AV community, and end users. Auri also has received multiple industry awards.

Featured image: Auri system composite. Photo: Listen Technologies

Key Takeaways:

1. Expanded Reach: Image Marketing West will promote and sell Listen Technologies’ comprehensive audio solutions, including Ampetronic Hearing Loops, ListenIR, ListenRF, ListenTALK, ListenWIFI, and the upcoming Auracast-based Auri system.
2. Accessibility Focus: Listen Technologies’ solutions enhance accessibility and audio clarity for venues like performing arts centers, educational institutions, and public spaces, ensuring compliance with global assistive listening standards.
3. Strategic Partnership: The collaboration with Image Marketing West leverages their strong regional expertise to grow Listen Technologies’ presence and meet diverse venue needs.

Listen Technologies Corporation, a provider of advanced wireless listening solutions for 26 years, has partnered with manufacturer representative firm Image Marketing West to bring Listen Technologies’ audio solutions to customers and end users in Northern California, Northern Nevada, the Pacific Northwest, Alaska, and Hawaii.

Image Marketing West will sell and recommend Listen Technologies’ full suite of audio solutions, including Ampetronic Hearing Loops, ListenIR, ListenRF, ListenTALK, and its audio over Wi-Fi-based assistive listening system, ListenWIFI. Image Marketing West will also sell Auri, an Auracast broadcast audio-based assistive listening system that Listen Technologies co-developed with Ampetronic. Auri is expected to ship in early 2025.

Listen Technologies Solutions

Listen Technologies helps venues meet global compliance standards for assistive listening and provide clear audio in any environment. Its comprehensive range of solutions support listening in performing arts centers, educational institutions, houses of worship, government and corporate facilities, stadiums, and any public space.

“We’re proud to represent Listen Technologies and offer its portfolio of versatile assistive listening solutions to venues throughout the region,” says Chuck Rufkahr, president of Image Marketing West. “Whether venues are looking to provide guests with assistive listening, interpretation, audio from silent screens, or audio description, Listen Technologies has technologies and solutions to meet their unique needs. Its award-winning solutions help venues increase accessibility to clear audio and provide more engaging experiences for their guests.”

Image Marketing West

California-based Image Marketing West represents manufacturers in all disciplines of audio, video, lighting, and power management. Rufkahr established Image Marketing West in 2001 with an emphasis on collaboration and delivering superior services to manufacturers and customers.   

“Chuck and the entire team at Image Marketing West have a stellar reputation for innovation and service and are well positioned to grow the Listen Technologies portfolio of product lines in the region,” says Mikey Shaffer, senior director of sales at Listen Technologies. “We are excited to partner with Image Marketing West in 2025 and beyond.”

Featured image: Image Marketing West will also sell Auri, an Auracast broadcast audio-based assistive listening system that Listen Technologies co-developed with Ampetronic. Photo: Listen Technologies

Key Takeaways:

1. Strategic Partnership: ZP Better Together’s acquisition by Teleperformance is expected to enable the company to leverage global resources and expertise, expanding its reach and impact in the deaf and hard-of-hearing communities.
2. Shared Mission: Both companies emphasize creating meaningful connections and delivering innovative, high-quality communication solutions that promote equitable access for underserved populations.
3. Proven Leadership: Teleperformance’s recognition as a top global workplace and its track record of blending technology with human empathy highlight its capability to support ZP’s mission and further redefine communication accessibility, according to the company.

ZP Better Together, a provider of video relay services (VRS) for the deaf and hard of hearing communities, will join the Teleperformance family, a digital business services company that aligns with ZP’s principles and is the parent company of LanguageLine Solutions, a provider of interpretation, translation, and localization services.

“By joining forces with Teleperformance, we intend to leverage our combined expertise and resources to serve more people in more places – ensuring no one gets left behind,” says Sherri Turpin, CEO of ZP Better Together. “While this marks a new and exciting chapter for our organization, our focus remains on our mission and on maintaining the same passion and dedication that have been our guiding principles for more than 20 years.”

Partnering for Improved Video Relay Services

ZP Better Together believes this alliance with Teleperformance will create a powerhouse partnership, opening new opportunities for ZP to deliver top-notch services, expand reach, tap into global markets and further strengthen its position as a solution-maker delivering the highest-quality and most innovative communication services for the deaf and hard of hearing community, according to the company.

“At Teleperformance, we are proud to combine our strengths with ZP Better Together to advance our shared mission of creating meaningful connections for all,” says Thomas Mackenbrock, TP’s Group Deputy CEO. “Throughout the years, we have continued to be impressed by ZP’s innovative and accessible communications solutions, which we believe are the perfect complement to TP’s standard of excellence and service. This new partnership brings together leading-edge capabilities to provide best-in-class services to the communities we proudly serve.”

Teleperformance was recently named one of the top 10 World’s Best Workplaces 2024 by Fortune, for the fourth consecutive year, and is known for its work blending advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer, according to the company. The company believes these capabilities, mixed with ZP’s communication services, will redefine equitable communication and accessibility not only for deaf and hard-of-hearing consumers but also for some of the biggest companies in the world.

“Since 2015, I’ve had the privilege to work with ZP Better Together to drive growth, innovation and best-in-class communications solutions for the deaf and hard of hearing communities,” says Chris Michalik, managing director of Kinderhook Industries. “I’m incredibly proud of ZP’s dedication and resilience. The strong culture ZP built has positioned them for this exciting chapter. Teleperformance is an ideal partner to continue ZP’s remarkable journey, and I look forward to witnessing the success they’ll achieve together.”